30000 Responsible Gaming — Play Smart, Keep Life in Balance
30000 believes online entertainment is best enjoyed responsibly. This page provides guidance, self-control tools, and support resources to help Malaysian users maintain a healthy and balanced gaming experience.
30000's Commitment to Responsible Gaming
At 30000, we take our responsibility towards the wellbeing of Malaysian users seriously. We believe that online sports betting and casino gaming should remain a form of entertainment — enjoyable, not a burden or a source of stress.
To that end, 30000 has developed a responsible gaming framework that encompasses self-control tools, healthy usage guidelines, and access to professional support resources. We take not only the financial wellbeing of our users seriously, but their mental and emotional health as well.
All 30000 users are encouraged to familiarise themselves with these guidelines before starting any gaming session, regardless of their experience or skill level.
Recognise the Signs of At-Risk Behaviour
The first step to protecting yourself is recognising when gaming starts to become something unhealthy. Here are some warning signs to watch out for:
- Spending beyond your set budget limit;
- Borrowing money to keep playing;
- Using money set aside for essential expenses such as rent or food;
- Repeatedly trying to "chase losses" after a string of defeats.
- Feeling anxious or restless when you are unable to play;
- Hiding gaming activity from family or friends;
- Neglecting work, family, or social responsibilities;
- Feeling that gaming is the only way to have fun or escape from problems.
If you recognise any of the signs above in yourself or someone you care about, please take proactive steps. Step back and consider using the self-control tools available on 30000.
Tips for Setting Time and Budget Limits
One of the most effective ways to maintain a healthy gaming experience is to set clear limits before each session begins.
- Set a maximum session duration before you start — for example, no more than one hour;
- Use phone reminders or alarms as a cue to stop;
- If playing for extended periods, take a break of at least 15 minutes every hour.
- Set a maximum amount in MYR that you are comfortable spending each week or month;
- Think of the money as an entertainment cost — like going to the cinema or dining out;
- Stop playing once your budget limit is reached, regardless of how the session is going;
- Do not try to "chase your losses" by exceeding your set budget.
Self-Control Features on 30000
30000 provides several self-control options that users can access at any time through their account. These tools are designed to help you stay in control, free from pressure or judgement.
Set a maximum daily, weekly, or monthly deposit amount in MYR. Limits take effect immediately and can only be increased after a waiting period to ensure decisions are made thoughtfully.
A break or cooling-off period lets you temporarily suspend access to your account — whether for 24 hours, a few days, or a week — without permanently closing it.
If you feel you need to stop playing for a longer period, you can request a self-exclusion through customer support. Your account will be fully restricted for the chosen duration.
To activate any of the self-control features above, log in to your account or contact the 30000 support team at: [email protected]. All requests will be handled with full respect and confidentiality.
Minor Protection
30000 enforces a strict policy prohibiting anyone under the age of 18 from registering or using any of our sports betting or casino gaming services. This is a responsibility we take very seriously.
- All registrations require date of birth verification using a Malaysian MyKad;
- 30000 reserves the right to request additional identity verification documents at any time;
- Accounts suspected to be owned or used by minors will be suspended immediately;
- Parents and guardians are encouraged to enable parental control software on shared devices to prevent unauthorised access.
If you suspect a child or teenager is accessing this platform, please contact our support team immediately at: [email protected].
Keep Life in Balance and Seek Help When Needed
Online gaming should make up a small part of a balanced life — not become the main focus or a way to deal with personal problems. 30000 encourages users to always prioritise family relationships, health, work, and social activities.
- Make sure gaming does not interfere with your sleep, meals, or time with family;
- Limit gaming sessions to your free time only — not as an escape from stress;
- Diversify your hobbies and recreational activities so you are not reliant on a single form of entertainment.
If you or someone you know needs help with gambling addiction, the following support resources are available in Malaysia:
- Talian Kasih: 15999 (Family Welfare Helpline)
- Befrienders KL: 03-7956 8145 (Emotional Support)
- A licensed psychologist or counsellor can also help you address impulse control issues related to gambling.
Play for fun, not for money. Game outcomes are random and no system or strategy can guarantee a win. If playing starts to feel like an obligation or a source of stress, that is a signal to stop and seek support. The 30000 team is always here to help — contact us at [email protected] or check our FAQ page.
Play Healthy, Play Smart
We welcome all users who wish to play responsibly on the 30000 platform. Check our FAQ for more information, or log in to manage your account's self-control settings.