30000 Privacy Policy — How We Protect Your Information
This privacy policy explains how the 30000 platform collects, uses, stores and protects the personal information of users in Malaysia. Please read this document carefully to understand your rights and our commitment to data security.
Information We Collect
When you register and use the 30000 platform, we collect several categories of information necessary to provide a secure and seamless service to users in Malaysia.
Full name, phone number, email address, date of birth and MyKad number for identity verification. This information is required to create and verify your account.
Payment method details in Malaysian Ringgit (RM) such as registered bank account numbers or e-wallet information. We do not store credit or debit card numbers directly.
Device type, operating system, browser version, IP address and other technical data automatically transmitted when you access the platform via mobile or desktop.
Records of in-platform activity including games played, bets placed, session duration and interactions with specific features. This data is used to improve the user experience.
How This Information Is Used
30000 uses the information collected solely for purposes related to delivering and improving platform services to users in Malaysia. We do not sell or use your data for third-party advertising.
- Creating and managing your user account;
- Processing deposits and withdrawals in MYR;
- Verifying user identity in accordance with legal requirements;
- Providing effective customer support.
- Analysing usage patterns to improve the interface;
- Detecting and preventing fraud or unlawful activity;
- Sending important account-related notifications;
- Compliant with all applicable laws and regulations in Malaysia.
Cookies & Tracking Technologies
The 30000 platform uses cookies and similar tracking technologies to ensure the platform runs smoothly and to provide a better experience for users.
- Session Cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your preferences such as interface language and display settings for a smoother experience on your next visit.
- Analytics Cookies: Aggregated data on how users interact with the platform is collected for internal improvement purposes only. This data is not linked to any individual's identity.
- Security Cookies: Detects suspicious activity and helps protect your account from unauthorised access.
You can manage cookie settings through your browser. However, disabling session cookies may affect login functionality and your ability to use the platform.
Data Storage, Security & Sharing
All 30000 user data is stored on servers protected with industry-standard SSL encryption. Access to personal data is restricted to authorised personnel only and is subject to strict confidentiality agreements.
Active account data is retained for the duration the account remains active, plus any additional period required under Malaysian law. Closed accounts will be deleted once the mandatory retention period has ended.
30000 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share data in the following circumstances:
- Payment processors to facilitate MYR transactions;
- Legal authorities when required by court order;
- Technical service providers bound by strict confidentiality agreements.
Your Rights as a User
As a 30000 platform user in Malaysia, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time through customer support.
- Right to Rectification: If any information we hold about you is inaccurate or outdated, you may submit a correction request. Certain details such as your name can be updated directly in your account settings.
- Right to Erasure: You may request the deletion of your account and associated data. Please note that certain records may need to be retained for a specified period in accordance with legal requirements.
- Right to Object: You may object to the processing of your data for specific purposes, subject to relevant contractual and legal requirements.
- Right to Restriction: Under certain circumstances, you may request that the processing of your data be restricted while a related issue is being resolved.
To exercise any of the above rights or for privacy-related enquiries, contact our team at: [email protected]. We will process your request within a reasonable timeframe and provide a clear response. For general enquiries, our FAQ page also provides a quick reference guide.
30000 reserves the right to update this privacy policy at any time. The latest version will always be available on this page. Continued use of the platform after changes are published constitutes acceptance of the updated terms. A notification will be sent via email for any material changes.
Have Questions About Your Privacy?
The 30000 team is here to help with any questions regarding our privacy policy, account data, or information security. Contact us or check our FAQ for a quick answer.